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Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time.After you finally find it, you call the number and then are put on hold for quite a while as well.I am truly sorry for your entirely understandable disappointment with the circumstances of your order of August 19th (#102-2271049-3523350), and especially that our Customer Service was not more easily reached and was not more helpful once you actually got through.

One quick thing: Remember that shopping locally is a great way to support your city, your neighbors, and your environment. More than 23,000 people visited this page in December 2004 alone.

I encourage all of you to consider shopping at your local bookstore; even though you might pay a few dollars more, you're making an important investment in your community. Now included by popular demand - The e-Bay, Pay Pal, Netflix and more phone numbers! The story in the Times generated more than 6,000 visits in one day.

If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.

International customers can reach us at 1-206-266-2992. The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems.

Over the course of dealing with Amazon, I received many apologies from customer service people, but none of them were adequate. I am writing in response to your letter of August 25th, received at our corporate offices and addressed to Mr. I have been asked to reply as I am well-placed to make appropriate inquiries and to render assistance due.