I’ll step through our process, from design thinking to implementation.
In this first post I’ll introduce the concept with a short video clip, and review how we built the dialog using Watson Conversation.
Or I could have called the company and hung on the phone long distance while my call was queued for the next available operator.
I figured a Chatbot would be ideal, so that was the scenario map I had in mind.
That would have been time consuming, and potentially frustrating.